Faqs

We Know Ink

On the pages below we have gathered the most frequently asked question and tips about Bordeaux’s customer-focused premium ink, laminates and solutions. If you can’t find a response here or need any more information please feel free to email us at info@c-m-y-k.com

Tips for Better Color

What is the color gamut of Bordeaux ECO compared to that of the MImaki® ES3™, Roland® ECO SOL MAX™ and Mutoh® ECO ultra?

The color gamut of Bordeaux ECO ink is almost identical to the gamut of the OEM ink. Because of the close match to the OEM colors, there is NO NEED TO PROFILE.

Tips for Better Durability

What is the durability which Bordeaux can guarantee for Mild solvent?

Bordeaux guarantees at least 2 years outdoor durability without lamination at zone 1. This durability matches the guarantee provided by other OEM ink providers.

Why do Printer and Ink companies give wide ranges when it comes to the expected fade resistance and expected life of an outdoor print?

Extended print life and fade resistance are one of the biggest benefits of using Bordeaux inks. There are many factors related to how a print will hold up to fading and weathering. One key factor is lamination, which will protect prints from rain, wind and snow (including scrubbing and washing in the case of vehicle graphics). Inks will also interact with the media onto which they are printed causing variability in fading. The climate and latitude is a very key factor. Arizona and Florida are frequently listed as worst case situations because of the amount of sunlight (visible and UV light), which occurs in these, or similar regions. Also, signs facing north will fade less than signs facing south.

Tips for Better Installations

What substrates/media (paper, vinyls, films) is Bordeaux Prime ECO Ink compatible with?

Bordeaux Prime ECO is fully compatible with any substrate/media that is 100% compatible with the OEM ECO. Bordeaux ECO use the same ICC profiles with little or no output variation.

Do I need to flush the ink when I switch from the OEM ink to Bordeaux prime ECO?

No flushing is required, if you are switching from the OEM, Nazdar, Lyson or Solaris inks. BUT, if you are switching from another third party ink, you will need to flush.

Tips for Better Maintenance

Do I need to carry out any special maintenance procedures?

The printer should be maintained according to the directions specified in the OEM Owners Manual. In order to carry out these steps, the end user should purchase a Bordeaux cleaning kit purchased from the OEM dealer.

How do I guarantee that my Warranty is in place?

The end user is asked to submit a nozzle test print (prior to putting in the Bordeaux inks) to Bordeaux that will establish the condition of the printer. Please indicate the printer model version on the print.

What if I have a question or believe that I have a warranty claim, or want to speak directly to someone from Bordeaux?

All questions or claims should be initiated through your dealer. If your Dealer or Salesrep  does not have the answer to a question, he/she will refer your question to Bordeaux support staff. You will receive a call back within 24 hours.

Does using Bordeaux on the OEM machines void my warranty of service agreement?

No. using Bordeaux prime ECO ink does not void your limited or extended OEM warranty or service agreement.  PLEASE ASK TO SEE THE MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT LETTER. It is illegal for your printer dealer to tell you that anything else but OEM ink will void your warranty. THEY CANNOT WITHHOLD SERVICING YOUR PRINTER.

My waste tank is full. How do I discard the inks?

It is recommended that you check to see what the local regulations are for your area. MSDS sheets for the ink are available from Bordeaux. If you need these for local government approval, please contact us. If you already have a waste disposal system set up for standard solvent inks, the Prime ECO ink can be discarded along with these.

Tips for Better Performance

I have tried other third party inks, but was not satisfied with their performance. What has been the market acceptance of Bordeaux’s Prime Eco ink?

Prime ECO has been sold in the world marketplace since 2007. It is an ECO-solvent ink fully compatible with OEM ink. Our ink continues to deliver superior performance resulting in consumers stating that Bordeaux is as good as or better than the OEM ink!

Can you tell me what is the difference in price between Bordeaux ink solutions and OEM inks?

Bordeaux is more cost effective than original inks since besides receiving a top quality product, the selling price could even reach 50% off the cost of the original ink, depending of the ink type and your printer.

What is Bordeaux’s Mix & Match™ concept?

Bordeaux’s innovative Mix & Match™ concept enables on-the-fly conversion of the original ink to Bordeaux without the need to flush, replace parts and to perform new color profiles in most configurations. The “Mix” only technology enables conversion of specified OEM inks to Bordeaux without the need to flush or replace parts. Look for our Mix & Match logo on our product literature or labels!

 

 

 

 

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